Deposits
A deposit is required when booking your hair appointment. This will be deducted from your final bill.
Cancellations
Please provide at least 24 hours’ notice if you need to cancel your appointment. Cancellations made with 24 hours’ notice will receive a full deposit refund.
Cancellations made within 24 hours of the appointment are non-refundable.
Non-Attendance
If you do not attend your appointment and have not notified us, your full deposit will be retained.
Hair Service Concerns
If you are unhappy with your hair service, you must notify us within 48 hours of your appointment. A member of management will contact you to assess your concerns and arrange for the service to be rectified where appropriate.
Retail Products
We are happy to offer a refund or exchange on retail products returned unused and in a resalable condition, with their original packaging and proof of purchase.
HAIR EXTENSION POLICY
Consultation and Aftercare
During your consultation, we will explain the recommended fitting method, costs, maintenance schedule and aftercare. Please follow the aftercare guidance provided and attend maintenance appointments as advised.
Returns and Refunds
Unused hair extensions purchased from the salon may be returned for a refund or exchange if they remain in their original packaging and in a resalable condition, with proof of purchase.
Once hair extensions have been fitted, worn, cut, coloured or used, we cannot offer a refund or exchange.