Policy

Important information:

• A deposit is required for all appointments – this will be deducted from your bill.

• All prices are ‘from’ price and is dependent on selected stylist and length/thickness of hair. Any adjustments will be advised at your consultation. 

• There is an additional £5 charge if you have hair extensions or extremely thick or long hair.  

• We recommend that an allergy skin / strand test is carried out 48 hours prior to any technical service. Should you choose not to have this, you can opt out by signing a disclaimer on the day of your appointment, prior to commencement of the service. 

•  A minimum of 24 hours’ notice is required for all cancellations and refund of your deposit, anything less than 24 hours will be non-refundable.  

• A minimum of 48 hours’ notice is required for a refund on any hair extension ordered.  

• Should you change your mind about your purchase, please return the product with your proof of purchase, within 14 days, and we'll happily offer a refund or credit note providing packaging is unopened and in unused condition (factory sealed) 

• A minimum of 48 hours’ notice is required if you have any discrepancies with your service. Please contact the salon directly and ask to speak to the salon manager, who will deal with any concerns you may have or email us on our contact page.